Shipping policy

SHIPPING & DELIVERY

At LUXOVA, we carefully prepare every order to ensure the best possible shopping experience for our customers.

ORDER CONFIRMATION

Once your order is placed on our website, our team will contact you through SMS, WhatsApp, Telegram, or email to confirm your order details and availability.

ORDER PREPARATION

After confirmation, we begin preparing your order. Order processing and quality control usually take approximately 1–3 business days.

Before shipping, we additionally provide real product photos and videos for customer approval. Our team carefully checks the quality, details, packaging, and overall appearance of every item to ensure everything matches the customer’s expectations.

SHIPPING PROCESS

Once your order has been approved and prepared, it will be shipped with tracking information provided to the customer.

Please note:

  • We ship during business days only.
  • Processing times may be slightly longer during holidays, high-demand periods, or for selected products.
  • Some orders containing multiple items may arrive separately depending on supplier locations and availability.

ESTIMATED DELIVERY TIMES

Estimated shipping times may vary depending on destination country, customs processing, and local delivery services.

Average delivery estimates:

• United States: 7–18 business days
• Canada: 7–18 business days
• United Kingdom: 7–18 business days
• Australia: 7–18 business days
• Europe: 10–21 business days
• Worldwide: 10–28 business days

Please note that delivery times are estimated and cannot be fully guaranteed due to customs and international shipping factors.

TRACKING INFORMATION

Once your order has been shipped, you will receive a tracking number by email, SMS, WhatsApp, or Telegram.

If you experience any issues with tracking or delivery updates, our support team will be happy to assist you.

CUSTOMS & ADDITIONAL FEES

In most cases, customers do not need to pay additional shipping charges after checkout. However, customs duties or import taxes may depend on your country’s regulations and remain the responsibility of the buyer if applicable.

CONTACT

For questions regarding shipping, order updates, or delivery information, please contact us through WhatsApp, Telegram, or email support.